Basics of Negotiations

Employees who conduct negotiations with customers, partners and suppliers

Successful negotiations are not based on luck, but on learned skills. This e-training introduces the most important tools needed to conduct successful negotiations. How can you strengthen the basis of your negotiation and enter well prepared? How do you know when to continue a negotiation and when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? This e-training provides useful answers to these questions. It shows you how you can successfully conclude your next negotiation via efficient preparation and highlighting benefits.

• Using ZOPA and BATNA to get negotiations off to the best start
• Systematically consolidate your position of power
• Build sustainable business relationships
• Correctly presenting offers
• Presenting a structured argument of the benefits
• Reliably concluding negotiations

This course takes about 120 minutes.